Privacy policy

1. Who processes your data?

Bistro Luna, located at Sint-Petrus-en-Paulusplein 20, 8400 Ostend, is responsible for the processing of personal data via this website and via our reservation, contact and gift voucher requests.

Contact: info@bistroluna.be · 0496 91 70 84.

2. Which data may we process?

When you make a reservation request, we may process your name, phone number, email address, date, time, number of guests and any comments.

When you contact us by email, phone or form, we process the information you provide yourself.

For a gift voucher request, we may process name, contact details, requested amount, optional message and data needed for payment or administrative follow-up.

Our website may process technical data such as IP address, browser data, device type and time of visit for security, operation and hosting of the website.

3. Why do we process these data?

To handle reservations and reservation requests.

To answer questions by phone, email or form.

To create, follow up and administratively process gift vouchers.

To manage customer communication, service and administration.

To keep the website technically secure and working properly.

4. Legal basis

We mainly process data because this is necessary to handle your request or perform an agreement, for example for reservations or gift vouchers.

For general communication and practical follow-up, we process data based on our legitimate interest to inform customers correctly and manage our business.

Where legally required, we store or process certain data to comply with accounting, tax or other legal obligations.

5. How long do we keep data?

Reservation and contact data are kept no longer than necessary to handle and follow up your request. In practice, we normally apply a maximum of 12 months, unless further follow-up is required.

Data that form part of accounting, invoicing or tax administration are kept according to statutory retention periods.

Technical website log data are kept only as long as necessary for security, operation and hosting.

6. Do we share data with third parties?

We do not sell personal data.

We may share data with service providers needed for our operation, such as hosting, email, accounting, payment processing or reservation/website partners.

These parties may only process the data for the agreed purposes and to the extent necessary for their assignment.

7. Cookies and tracking

This website is intended as a simple informational website. We do not place marketing or tracking cookies ourselves as long as no external tracking tools such as Google Analytics, Meta Pixel or similar systems are added.

The hosting provider may process technical data needed for the operation, security and availability of the website.

If we later add tracking, online payments or an external reservation system, we will update this privacy and cookie policy.

8. Your rights

You have the right to access your personal data, have it corrected, erased, restrict processing, object to processing and, where applicable, request data portability.

You can contact us via info@bistroluna.be. We may ask you to confirm your identity to make sure we provide data to the right person.

9. Complaint

If you believe your data are not processed correctly, we ask you to contact us first so we can review the situation.

You also have the right to lodge a complaint with the Belgian Data Protection Authority: Rue de la Presse 35, 1000 Brussels · contact@apd-gba.be · www.dataprotectionauthority.be.

10. Changes

We may update this policy when our website, operations or legal obligations change. The most recent version is always available on this page.